For businesses on StripeDispute Evidence Guide · FraudulentIndependent
Failed Payment Check

Focus item: fraudulent disputes

What evidence to submit for fraudulent charges.

When a customer claims they didn't make a purchase, winning the dispute requires specific proof that the cardholder actively participated in the transaction.

View required evidence
01Evidence breakdown

Dispute reason: fraudulent

Here is the exact evidence you must provide to prove authorization.

Reason What it means Evidence that matters
fraudulentCardholder claims they didn't authorize it The cardholder states they never made or authorized the transaction.
  • CVC verification result (match)
  • Billing address check (ZIP/postal match)
  • Customer IP address and matching country
  • Device fingerprint or log-in history if applicable
  • Signed receipt or terms acceptance log
Stripe Dispute KitOne-time
  • Dispute Evidence Kit Templates & checklists
Total$29
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